| Customers |
One-on-One dealings, Social media, Contact center, Surveys, Slogans, Campaign, Conference, Customer feedback forms at branches, AI/IT |
Continuously and Consistently |
Feedback on Customer services, Products, Technology advancement |
All frontline staff including Call center, Branch operations staff and Relationship managers |
| Shareholders |
Annual general meetings, Emails, Website, Annual reports, and relevant media platforms |
Annual basis, and as and when necessary |
Financial return, Share matters, Dividends, Roadmap, Corporate governance |
Board of directors, Secretariat section |
| Employees |
Emails, Internal working groups, Committees, Town-hall meetings, Intranet, Slogans |
Continuously and Consistently |
Bank's directions, Policies and Procedures, Occupational health and safety, Employees' welfare |
Corporate Affairs , Human Resources , Department Heads and Divison Heads |
| Board of Directors |
Leadership briefings, Meetings, Emails |
Monthly and, as and when necessary |
Bank strategies and policies, Corporate governance, Financial, Compliance and Regulatory matters |
Secretariat section |
| Government Regulatory Agencies |
Reports, Meetings, Workshops |
As and when necessary |
Regulatory compliance, Government policies, Instructions, and programs, Directives |
Executive Management |
| Vendors |
Meeting, Emails, Technical evaluation, Consultation |
As and when necessary |
Commercial proposal and all modes of agreements |
Purchasing Committee, Department Heads in relevant departments |
| Associations |
Networking events, Meetings, Emails |
As and when necessary |
Guidelines, Cooperation and Coordination |
Corporate Affairs , Financial Institution and relevant deparments |
| Other Financial Institutions |
Networking events, Meetings, Emails, Introductory sales calls |
As and when necessary |
Business coordination, Expansion |
Financial Instituation and relevant deparments |
| Community |
Community engagement programs, Corproate social responsibility programs, Civil society organizations, Community platform, Forum and through relevant Government agencies |
As and when necessary |
Development programs, Financial related aids ,and other related support |
Corporate communication section, Corporate social responsibility section , Marketing |
| Media |
Press release/ Conference, Advertisments, Interviews, Media related events, PR groups and Social media |
Consistently |
Products and services, Bank's updates and related financial matters |
Corporate communication section, Marketing Team |
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