We will support you with a wide range of information and helps to show you how to do your banking.

Should you have any question or suggestion regarding our products, services or promotions?

Call us (95)-1-231 7777

E-mail us feedback@ayabank.com

AYA Bank 24-hours hotline channel is the best way for our customers for enquiries, suggestions, feedbacks and requests. Our call center agents handle inbound (customer service and tech support) and outbound (marketing, surveys, and sales) calls. Customer interactions are handled over the phone and provides practical information and solution on products and services, card loss, mobile banking, bill payment, such as:

Should you have any grievance to raise formally related to the Bank’s staff or service?

Call us (95)-1-231 7777

E-mail us info@ayabank.com

Stakeholders can transparently raise their concerns, discontents, disgruntlements and dissatisfactions via phone or e-mail. Complaints received by the Grievance Line are directly resolved or submitted to concerning department / section as required to deliver consistent support and manage complaints in a timely manner. For complaints, please provide your name and correspondence details to facilitate our follow-up action. Apparently, problematic areas can be identified and improved to ensure smooth customer experience in the future.