AYA Bank has a comprehensive Customer Acceptance Policy that takes into account various factors such as customer types, activities, associated accounts, and risk indicators. This policy includes a detailed description of customers based on their associated risks.

Customer Due Diligence is a vital process at AYA Bank, involving a systematic procedure to assess potential risks associated with doing business with an organization or individual. This includes verifying the identity of new customers, establishing ownership structures, collecting information about customer activities and markets, and identifying other entities with which a customer conducts business.

A risk-based approach is employed to monitor high-risk transactions or customers, specifically targeting money laundering and terrorist financing activities. By understanding the normal and reasonable account activity of customers, the bank can identify and investigate unusual or suspicious patterns of activity.

AYA Bank adheres to legal requirements and promptly files suspicious transaction reports when necessary. Designated officers within the Bank report any detected suspicious transactions or transactions believed to be related to criminal activity based on reasonable grounds.

The Bank maintains detailed records of suspicious transactions, along with relevant investigation details and decisions made. These records are retained for the required period, in accordance with the Bank's policy and regulatory requirements.

Compliance Officers are appointed in all departments and branches of the Bank. Their responsibilities include establishing and maintaining internal policies, procedures, and compliance manuals. Compliance Officers play a crucial role in identifying and mitigating noncompliance risks, both externally and internally. They constantly report to management on the organization's compliance with laws and regulations and ensure that employees are aware of their obligations to comply with internal and external requirements.

AYA Bank recognizes the dynamic nature of the financial industry and the need to stay updated on emerging risks and regulations. The Bank designs training programs to reduce risks, enhance workforce efficiency, and ensure employees are well-versed in banking sector developments. Continuous training and seminars on risk and compliance are provided to help employees detect and report suspicious activities, including predicate offenses to money laundering and terrorist financing.

AYA Bank's Internal Audit Team plays a vital role in proactively identifying and assessing potential risks, weaknesses, and noncompliance situations. They collaborate with all departments and branches across the country to enforce compliance and evaluate the effectiveness of applying anti-money laundering and combating the financing of terrorism (AML/CFT) guidelines and relevant laws on an annual basis.