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We will support you with a wide range of information and helps to show you how to do your banking.
Should you have any question or suggestion regarding our products, services or promotions?
AYA Bank 24-hours hotline channel is the best way for our customers for enquiries, suggestions, feedbacks and requests. Our call center agents handle inbound (customer service and tech support) and outbound (marketing, surveys, and sales) calls. Customer interactions are handled over the phone and provides practical information and solution on products and services, card loss, mobile banking, bill payment, such as:
How can I access internet banking?
I want to know more on mobile banking services.
What do I do for my loss debit card?
Who should I contact for SME loans?
I receive a message from AYA Bank. What should I do?
Should you have any grievance to raise formally related to the Bank’s staff or service?
Stakeholders can transparently raise their concerns, discontents, disgruntlements and dissatisfactions via phone or e-mail. Complaints received by the Grievance Line are directly resolved or submitted to concerning department / section as required to deliver consistent support and manage complaints in a timely manner. For complaints, please provide your name and correspondence details to facilitate our follow-up action. Apparently, problematic areas can be identified and improved to ensure smooth customer experience in the future.
You can explore contact details for our main offices and branches where we operate.
Visit us in person to our head offices in Yangon and Naypyitaw.
Operation Head Office
No. 416, Mahabandoola Road,
110-112, ThiriYadanar Shopping Complex,
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