ANNOUNCEMENTS

To Our Valued AYA Bank Customers,

AYA Bank puts the security and protection of our customers’ information as a top priority.

We continuously conduct real-time security checks, and we remain committed to protecting our customers' financial and personal information at all times. Based on our investigations on the recent news related to AYA Bank's customer data, there has been no breach or unauthorised access into AYA Bank’s security systems. We would like to assure our customers and the public that they can continue using our services with full confidence and peace of mind.

To prevent the information associated with your AYA Bank Account and AYA Pay account from falling into the hands of unauthorised individuals, we strongly encourage you to take special note of the following:

• Avoid suspicious links – Do not click on suspicious links sent to you, even from messages received from known contacts.
• Always update your apps – Keep the AYA Mobile Banking and AYA Pay apps updated to the latest versions.
• Never share confidential information – Do not disclose your PIN, password, or OTP to anyone. AYA Bank employees will never request such confidential information. Do not enter these details into suspicious links or websites.

⚠️ If you encounter any suspicious situation, especially with your accounts or personal information, please immediately contact the AYA Bank Hotline at 01-2317777 or the AYA Pay Hotline at 01-4705777. You can also seek assistance through the Live Chat feature in the AYA Pay app.

AYA Bank – Your Trusted Partner